Privacy Policy
Layan Khalid AC & Refrigeration Services Effective Date: May 14, 2026 Website: https://layanwashcool.com/
1. Introduction
Layan Khalid AC & Refrigeration Services (“we,” “us,” or “our”) operates the website https://layanwashcool.com/ (the “Website”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website or contact us to request our services.
Please read this Privacy Policy carefully. By using our Website, you agree to the practices described herein. If you do not agree, please discontinue use of the Website.
2. Information We Collect
a) Information You Provide Voluntarily
When you contact us via our inquiry or booking form, email, or phone, you may provide your full name, phone number, email address, home or business address (for service scheduling), and a description of the appliance issue or service request.
b) Automatically Collected Information
When you visit our Website, we may automatically receive your IP address and approximate geographic location, browser type and version, pages visited and time spent on the Website, referring URL, and device type and operating system. This data is collected through cookies, server logs, and similar technologies to help us understand how visitors use our Website.
3. How We Use Your Information
We use the information we collect to respond to your service inquiries and book repair appointments, schedule and dispatch our technicians to your location, send you service confirmations and follow-up communications, improve the functionality and content of our Website, analyze website traffic and usage patterns, comply with applicable legal obligations, and prevent fraud and maintain the security of our systems.
4. Cookies and Tracking Technologies
Our Website may use cookies — small text files placed on your device — to enhance your browsing experience. Cookies help us remember your preferences and understand how you interact with our site. You can control or disable cookies through your browser settings; however, doing so may limit some functionality of the Website.
We may use essential cookies (required for the Website to function), analytics cookies (to understand visitor behaviour, e.g. Google Analytics), and preference cookies (to remember your settings and choices).
5. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your data only in the following limited circumstances:
Service Providers: Trusted third-party vendors who help us operate the Website or deliver our services (e.g. email platforms, scheduling tools), bound by confidentiality agreements.
Legal Requirements: When required by law, court order, or governmental authority.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Safety: When disclosure is necessary to protect the rights, property, or safety of our company, customers, or the public.
6. Data Retention
We retain your personal information only as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. Customer service records are typically retained for a period of three (3) years following your last interaction with us.
7. Data Security
We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure, including secure server infrastructure, limited access to personal data on a need-to-know basis, and regular review of our data handling practices. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
8. Third-Party Websites
Our Website may contain links to third-party websites, including Google Maps. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.
9. Children’s Privacy
Our Website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.
10. Your Rights
Depending on your location and applicable law, you may have the right to access the personal information we hold about you, request correction of inaccurate or incomplete data, request deletion of your personal information, object to or restrict the processing of your data, and withdraw consent at any time where processing is based on consent. To exercise any of these rights, please contact us using the details in Section 12.
11. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. When we do, we will revise the Effective Date at the top of this page. Continued use of the Website after any changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please reach out to us:
Layan Khalid AC & Refrigeration Services Address: Al Khalidiya 1, Makkah, Saudi Arabia Phone: +966 566 205 230 Email: info@layanwashcool.com Website: https://layanwashcool.com/